How is
Clear
Using AI?
Reduced average resolution time and improved customer satisfaction.
Project Overview
Automating customer support workflows by summarizing and resolving complex member inquiries at scale.
Layman's Explanation
Clear uses AI to read and understand customer service emails and messages, then drafts smart replies or summaries so agents can respond faster and more accurately.
Analogy
In the Travel & Hospitality industry, it’s like having a concierge who instantly reads all customer concerns and prepares the perfect response so your staff can deliver top-tier service without delay.
Details
Clear integrated Sierra’s AI platform to enhance its customer support operations, focusing on scaling its ability to handle complex and high-volume member interactions. The AI system summarizes inbound customer messages, suggests resolution steps, and even drafts replies using contextual understanding of policies and previous communications. This dramatically reduces the time agents spend reviewing messages and improves the speed and consistency of resolutions. With AI handling summarization and workflow automation, Clear’s support team is able to serve more customers without increasing headcount.
More Use Cases in
Travel & Hospitality
Project Estimates
