How is
Infosys
Using AI?
Speeds up IT issue resolution and reduces support costs
Project Overview
Enhancing IT service operations with AI-powered incident resolution and automation.
Layman's Explanation
Infosys’s AI listens to IT issues, figures out what’s wrong, and either fixes it or points you in the right direction—fast.
Analogy
It’s like an IT helpdesk that understands your problems right away and solves them before you finish explaining.
Details
nfosys uses AI, particularly natural language processing, to improve IT service management by automating incident detection, classification, and resolution. The AI analyzes user queries and system logs to understand problems, suggest fixes, or trigger automated workflows. This reduces the burden on human support teams, minimizes downtime, and improves user satisfaction by accelerating response times and ensuring consistent service quality across large organizations.
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