How is
Klarna
Using AI?
Cuts service costs and improves response speed.
Project Overview
Automating customer service interactions with an AI assistant handling 2/3 of inquiries.
Layman's Explanation
Klarna’s AI handles most customer questions instantly, like checking an order or solving payment issues, so people don’t have to wait for help.
Analogy
It’s like having a super-fast help desk that never puts you on hold and actually knows what you’re talking about.
Details
Klarna has integrated an AI-powered customer service assistant that manages around 66% of customer inquiries without human intervention. The system uses natural language processing to understand customer questions, deliver instant responses, and resolve issues such as order tracking, refunds, and payment queries. This automation has significantly reduced operational costs, shortened response times, and improved overall customer experience, while also freeing up human agents to handle more complex or sensitive cases.
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