How is
Wayfair
Using AI?
Improves shopping experience and boosts customer satisfaction
Project Overview
Enhancing product discovery and customer service using AI.
Layman's Explanation
Wayfair’s AI lets you shop by asking questions in plain English—like texting a super helpful store assistant who actually gets what you mean.
Analogy
It’s like having a personal shopper who not only knows every product in the store but also speaks your language—literally.
Details
Wayfair expanded its partnership with Google Cloud to integrate Gemini, a generative AI model, into its e-commerce platform. The AI powers natural language search, personalized shopping assistance, and improved customer service interactions. By understanding complex queries and generating relevant product suggestions or support responses, Gemini helps shoppers find what they’re looking for more intuitively and efficiently. This integration modernizes the retail experience by making it more conversational and user-friendly.
More Use Cases in
Retail & Consumer
Project Estimates
